The retail industry is rapidly changing. Due to the shift to digital, mobile technology and the growth of ecommerce, consumers can now buy the products they need wherever, whenever.
Of course, while this means more profit for retailers, it also presents more challenges. Retailers are looking for more than just temporary staff to manage peak demand, they want long-term staff to help drive business growth, support ecommerce operations, and prepare the business for the future. And, of course, customer service skills are still essential whether your staff our engaging with consumers online or face to face.
As a result, the demand for top retail talent to drive business has increased. Candidates with store management experience are sought after as their skills are easily transferable but, alongside this, retailers are increasingly looking for specialists in visual merchandising, design, data, tech, ecommerce, supply chain management and other roles across the retail operation to help support online and offline retail operations.
In addition, the fluidity in the retail sector has subsided. Retail professionals – from sales assistants to visual merchandisers – are staying in roles for longer intervals, making the talent pool for retailers to recruit from smaller still. .